Shipping Information

 

Each kit that we make, we make by hand and we do so with love and the intention of a beautiful birth. The kit is custom for your midwife and her preference.

A note on shipping: Most kits leave our Orange County warehouse within 5-7 business days of ordering (shipping time is in addition to this). Many of our medical supplies come from overseas manufacturers, and international supply delays occasionally hold up an item. If that happens to your order, we'll email you right away and get your kit out the door as soon as humanly possible. To be safe, we recommend ordering at least one month before your due date, or earlier if you can. Simply Birth is not responsible if you order your kit too late and are unable to use it. If you need your kit sooner, please write in the notes section of checkout that you need it expedited and we will do our best to prioritize your order.

Please note that we are closed Saturday, Sunday and most major holidays. Orders placed on these days will not be processed until the next business day.

Simply Birth ships from Orange County, California and uses USPS and UPS for shipping as it tends to be the most economical for our shipments.

In the case of lost packages by the mail carrier, Simply Birth releases liability of the package once it leaves our warehouse. All packages are insured by the carrier, therefore, if your package is lost, it is your responsibility to contact the mail carrier and file a claim for reimbursement. Due to an increase of lost packages in recent months, Simply Birth is now requiring a signature upon delivery of all orders.

Birth is an uncontrollable event and we'd like to provide for some flexibility. If you receive your order but are unable to use it for medical reasons and it is completely unopened (still sealed), we will give you a refund less 20% re-stocking fee, once you ship the order back to us. The cost of shipping is your responsibility. If you order a pool and change your mind once you've received it, we will give you an in-store credit to purchase the pool you desire. Unfortunately, only unopened pools can be returned.

Thank you for trusting us with such a special time.